Privacy
Policy

Innovthrix Solutions collects information you provide directly to us and information generated as you interact with our website and services. We are committed to collecting only the information necessary to provide our services effectively and to maintain a professional relationship with our clients.

The categories of information we may collect include:

• Identity data — including your first and last name, job title, and company name when you submit a contact form or enter into a project agreement with us.
• Contact data — including your email address, phone number, and mailing address.
• Project data — information about your project requirements, business processes, technical systems, and any data or content you share with us in the course of a project engagement.
• Communication data — records of emails, messages, and other communications exchanged between you and Innovthrix Solutions.
• Technical data — IP address, browser type and version, operating system, referring URLs, and pages visited on our website, collected automatically via standard web server logs and analytics tools.
• Financial data — billing information, including invoice history and payment records. We do not store credit card numbers or banking credentials; payment processing is handled by third-party payment processors.

Innovthrix Solutions uses the information we collect solely for the purposes of operating our business and delivering our services. Specifically, we use your data to:

We will not use your personal data for any purpose other than those listed above without obtaining your explicit consent beforehand.

We take the security of your personal information seriously. Innovthrix Solutions implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using TLS (Transport Layer Security) for all communications between your browser and our website.
• Access controls that restrict employee access to personal data on a need-to-know basis, with access logs maintained for audit purposes.
• Use of reputable cloud infrastructure providers with SOC 2 and ISO 27001 certifications for data hosting and storage.
• Regular review of our data handling procedures and security protocols to align with current industry best practices.
• Secure deletion of data in accordance with our retention policies when data is no longer required.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected parties in accordance with applicable law.

Our website may use cookies and similar tracking technologies to improve the user experience and gather aggregate analytics data. Cookies are small text files stored on your device that allow websites to recognize your browser and remember certain information.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our website, such as which pages are visited and how long users stay. This data is aggregated and anonymized.
• Preference cookies — used to remember user preferences such as language or display settings.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising or cross-site tracking purposes.

In the course of providing our services and operating our website, we may work with trusted third-party service providers. These providers are given access only to the information necessary to perform their specific functions and are contractually obligated to protect your data.

Third-party services we may use include:

• Payment processors for handling billing and invoicing transactions securely.
• Cloud hosting providers for website and application infrastructure.
• Email and communication platforms for client correspondence.
• Project management and collaboration tools used internally to manage client engagements.
• Analytics platforms for aggregated website usage statistics.

We do not share your personal data with third parties for their own marketing or commercial purposes. We are not responsible for the privacy practices of external websites that may be linked from our site. We encourage you to review the privacy policies of any third-party services you interact with directly.

We retain personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Our general retention periods are as follows:

• Client project data and communications are retained for a minimum of five (5) years following the conclusion of the project engagement, to support ongoing maintenance needs and comply with legal obligations.
• Financial records, including invoices and payment history, are retained for seven (7) years in accordance with US tax and accounting regulations.
• Contact form submissions from prospective clients who do not enter into a project agreement are retained for up to twelve (12) months.
• Website analytics data is retained in aggregated, anonymized form and is not subject to deletion timelines for personal data.

Upon expiration of the applicable retention period, data is securely deleted or anonymized. You may request early deletion of your data subject to the conditions described in Section 7 (Your Rights).

Depending on your location and applicable law, you may have certain rights regarding the personal data we hold about you. These may include the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete personal data.
• Erasure — request deletion of your personal data, subject to our legal obligations and legitimate business needs.
• Restriction — request that we limit the processing of your personal data in certain circumstances.
• Portability — request a machine-readable copy of your data that you can transfer to another service provider.
• Objection — object to the processing of your data where we rely on legitimate interest as the legal basis.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

Our services are intended solely for businesses and individuals who are at least 18 years of age. Innovthrix Solutions does not knowingly collect personal information from individuals under the age of 18. Our website and services are not directed at, designed for, or intended to attract children.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information from our records. If you believe we may have collected data from a minor, please contact us immediately.

Innovthrix Solutions is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country. We take reasonable steps to ensure that any such transfers comply with applicable law and that your data remains protected to the standards described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify active clients via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.